By: Dr. Elizabeth Eggert
At Eggert Family Dentistry in North Oaks, MN, we take pride in the care and service we provide to our patients. Our commitment to excellence is reflected in the numerous five-star Google reviews we’ve received, highlighting the positive experiences shared by many in our community. However, like any small business, we also encounter the occasional one-star review, and it’s important to address the dynamics surrounding online feedback.
While five-star reviews serve as a testament to the dedication of our team and the quality of care we offer, one-star reviews present a different narrative. We understand that not every experience meets expectations, and we value constructive feedback to help us improve. However, it’s disheartening when some negative reviews stem from misunderstandings, frustrations with scheduling, or insurance issues. Healthcare is a unique industry in which we are expected to support our patients and their insurance policies, help our patients understand and navigate these vastly different policies, as well as wait weeks for payment from this third-party payer system. We can always empathize with how difficult your insurance company may be for you, however, we will never be able to “make your insurance pay” and this is something anyone who wishes to use an insurance policy has to understand.
We believe that Google reviews should be a platform for constructive dialogue and genuine feedback. However, it’s challenging when low ratings come from individuals we haven’t had the opportunity to build a relationship with or from anonymous sources. Despite our best efforts to accommodate patients, in all the instances of our one-star reviews, these grievances were just aired online rather than communicated directly to Dr. Jeff or Dr. Elizabeth. In our opinion, this would have been much more constructive and appropriate.
Running a small business, especially in the healthcare sector, comes with its unique set of challenges. Recruiting and retaining exceptional team members is paramount to our success, and we stand by our team members when they are faced with disrespectful behavior. It’s disheartening to witness the increase in instances where individuals choose to be unreasonable or rude, particularly toward our hardworking team members.
The COVID-19 pandemic brought unprecedented challenges to businesses worldwide, amplifying stress and uncertainty. Despite hopes for a return to normalcy, the strain on small, local, and privately-owned businesses persists. As we navigate these turbulent times, we rely on the support of our community more than ever.
We extend our gratitude to our loyal patients who have entrusted us with their dental care. Your positive experiences and kind words resonate far beyond online reviews, shaping the fabric of our practice and reinforcing our commitment to excellence. We invite you to share your five-star stories and experiences with the world, helping us amplify the voices of those who value our dedication to exceptional dental care. Leave Your 5-Star Review >>
At Eggert Family Dentistry, we remain steadfast in our mission to provide compassionate, high-quality dental care to our community. As we look ahead, we’re grateful for the opportunity to continue to serve you and eager to continue building meaningful relationships for years to come. Thank you for your unwavering support.